Certified Automotive Machining Company
Online
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Ordering Information & Return Policies
International Orders
Any orders shipped outside the
U.S., possessions and/or territories, are subject to higher
shipping & insurance rates, as well as applicable customs,
duties, and taxes. All such expenses will be the responsibility
of the customer. Orders will be shipped via USPS, UPS or Federal
Express insured freight or Common Freight Carriers for engines. Other common international
carriers may be used, however, all arrangements and applicable fees will be
the responsibility of the customer and to the satisfaction of
Certified Automotive Machining Company. All international orders must be prepaid in
full by cashier's check drawn on a U.S. bank or by wire transfer.
Any and all transactions must be made in U.S. funds only.
Certified Automotive Machining Company makes no
claims or representations regarding warranties, compatibility, or
service availability for any product shipped outside the U.S.
To place an International order
please call customer service representatives at (713) 694-1991
for shipping rates and availability. No international orders will
be accepted by email, fax, or post mail.
Sales Tax
Sales tax will be applied to all orders being shipped to
destinations within the state of Texas.
Status of Orders
We'll let you know the status of your order via email. If you
would like additional information about your order, please
contact our Customer Service department. (713) 694-1991 or send an email
to:
Customer Service Department.
Out-of-Stock Items
If an item you've ordered is not in stock in any of our warehouses it will be backordered
automatically. Certified Automotive Machining Company stock is replenished
regularly, and backorders are filled as soon as stock is
received.
An email will be sent to you
within 24 hours indicating that an item(s) has been backordered.
Another email will be sent when the order has been filled or
cancelled. If not filled within 30 days, a backorder is
automatically cancelled.
In the event that one or more
items you have ordered is out-of-stock, shipping charges will be
adjusted to correspond to the number of items actually shipped.
Return Policy
Certified Automotive Machining Company allows returns on products that were ordered
incorrectly, does not fit your application, or
is not what you wanted. All returns must be pre-approved by applying for an RMA number
(Return Merchandise Authorization). You can accomplish this by
calling us or by filling out this RMA REQUEST FORM.
Any returned merchandise received without an RMA # will be refused. You may
return an unopened / uninstalled item for refund or replacement within 30 days of the
shipment date. There will be a 15% restocking fee applied to all
non-defective returns outside of the 30 day period.
Shipping and handling charges are non-refundable. All returns
must be shipped prepaid and be accompanied by a copy of the original invoice
and packing slip. When you return items they must be in the original unused / uninstalled
condition and complete as when shipped. Your RMA # must be
written on the outside of the returned merchandise. If a credit is given
after 30 days, it will be applied towards a future purchase.
After a returned item has been
received, it usually takes about 2 to 3 weeks to process. Refunds
will appear on your billing statement for open account customers or refunded by company
check on retail sales.
Defect Replacement Policy
Certified Automotive Machining Company accepts returns on all defective products that were
sold and shipped by us from any of our warehouses. All defect returns must be pre-approved by
applying for an RMA (Return Merchandise Authorization) number. You can accomplish this by
calling us at 1-713-694-1991 or by filling out this RMA REQUEST FORM. Any returned
merchandise received without an RMA # will be refused. You may return a defective item for
replacement within that item's stated warranty period. All defects must be shipped to CAMCo.
prepaid and be accompanied by a copy of the original invoice and packing slip. Defect return
shipping and handling charges are non-refundable. All defect replacements will be shipped to
customer with the shipping being prepaid by CAMCo. When you return defective items they must be
in the original complete form as they were when they were originally shipped. Your RMA # must be
written on the outside of the returned merchandise. If a credit is requested and given, instead
of a replacement, it will be applied towards a future purchase.
Please Note:
Not responsible for typographical errors on any page of
Certified Automotive Machining Company-Online.
Prices are subject to change.
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